RETURNS & EXCHANGES
You have the right to return your order in whole or in part within a time-limit of 15 working days from the date you received it, without bearing any obligation to inform us of the reason for a return of your order. In this case you shall solely bear the immediate cost of returning the product.
In order to perform your right of withdrawal, you need to sent us an email at email@example.com mentioning the order date and order number. You should return the product in the perfect condition in which you received it, that is to say without breaking the seal of the package and by confirming that the special signs of the product have not been removed. In addition, together with the submission of the withdrawal email, you shall include the payment receipt. Return shall be accepted solely upon approval on behalf of the enterprise.
In case of a return of a product, and depending on both the method you chose to pay your order and the way such product would be returned, refund of payment shall be concluded within 8 days from the date we shall receive the product. If the reason for returning a product lies with a company’s error, VATHOS APPAREL undertakes to deliver the order again at the shipping address you have specified at the company’s own expense. If customers wish to return an order where it is not the company’s fault, then they shall bear the relevant courier cost. When you send us back a product, our company will receive it within 1-2 working days approximately, for returns within Greece via DHL couriers or Speedex courier, or within 2-5 working days approximately, for returns outside Greece via DHL couriers. In case you choose another courier service we cannot guarantee any delivery times regarding the products you return us. When we will receive the returned product, we will immediately process your request and notify you via e-mail about the processing of said request. In an attempt to provide the best possible customer service, VATHOS APPAREL enables you to submit any complaint at firstname.lastname@example.org.
In case you would like to cancel your order please keep in mind that the cancellation will be accepted within 1 hour of the order completion. Beyond that point no cancellation will be accepted.
RIGHT OF REPLACEMENT
The company provides replacement service. In case consumers wish to change any product, they need to return such product to the enterprise and ask for its replacement via the procedure described above for the return of a product. Once the items have been received they will undergo a quality review and once cleared, you will receive your new items within 2-5 days from the day we received the item. Return postage costs are your responsibility. If the reason for returning a product is due to a company’s error, then the company shall bear the relevant return cost.
DETAILED GUIDE ON PRODUCT RETURNS AND REPLACEMENTS
- As a necessary condition, the product shall be in its initial package and in the same perfect condition in which you received it, together with the relevant payment receipt, including the product’s special signs (tags).
- When returning an item, you need to send us an email at email@example.com mentioning the order date and order number within the exclusive time-limit of seven (7) days.
For hygiene reasons, our company shall not accept return of certain items such as swimming suits, leggings, leotards, tights and earrings.
All products returned to the VATHOS APPAREL’s storage room undergo meticulous quality control.
For your own convenience, it is recommended to check carefully your order upon delivery and the condition of the sold product, as well as to check if product’s package is intact so as to detect any apparent faults. In case a fault is detected in a returned product during quality control, the company undertakes to contact consumers in order to resolve the issue.
In case you wish to return any purchased products, you need to send the products to be returned to the following address:
25 ARHELAOU STREET